Last updated: 31 January 2026
1. Processing Time
Standard Orders (Non-Customized Items)
Orders are typically processed within 1–2 business days.
Customized Orders
For customized products, processing time may vary depending on:
– The type of customization
– Quantity
– Production requirements
Once we receive your request, our team will review the details and send you a confirmation email that includes:
– Exact processing time
– Production duration
– Quotation (if applicable)
No customization request proceeds without your approval of the provided timeline and cost.
2. Shipping Method & Delivery Time
Standard UAE Delivery
– 1–3 business days for non-customized items
– Customized orders may require additional time depending on production
– Delivery date for customized orders will be confirmed by email before finalizing the order
Express Delivery
Express delivery options may be available for certain products.
Availability and estimated delivery time will be shared with you during order confirmation.
3. Order Tracking
Once your order is shipped, you will receive a tracking link via email or WhatsApp to follow your delivery status.
4. Delays & Support
If your order is delayed due to production, logistics, or external factors, our team will contact you immediately.
Contact:
Email: sales@gogoodi.com
WhatsApp: +971 50 174 0079
5. Refund and Returns Policy
Eligibility for Returns
Due to the nature of customized products, returns and refunds are only accepted in the following cases:
– The item arrives damaged
– The item is defective
– The item does not match the approved design or specifications
Non-Customized Items
Non-customized items may be eligible for return within 7 days of delivery, provided they are:
– Unused
– In original packaging
– In resellable condition
Refund Processing
Once your returned item is inspected and approved, refunds will be processed within 5–7 business days to the original payment method.
Exchange Policy
Exchanges are available for defective or incorrect products. Customized products can only be remade if the issue is caused by production error.
How to Request a Return or Refund
Please contact our support team with:
– Order number
– Photos of the issue (if applicable)
– Description of the problem
Our team will review and provide next steps.
Contact:
Email: sales@gogoodi.com
WhatsApp: +971 50 174 0079